Effective date: 4 June 2026 · Last updated: 4 June 2026
Plain summary: You upload your photos and videos, we edit them into a film, you download it and keep it. You own your content. We own our platform. You pay once — no recurring charges. We do not offer refunds after a completed file has been delivered, unless the failure was on our side.
Contents
By accessing or using Save That Moment (the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated by reference. If you do not agree to these terms, you must not use the Service.
We reserve the right to update these terms from time to time. We will indicate the date of the most recent update at the top of this page. If we make material changes, we will notify users who have provided an email address at least 14 days before the changes take effect. Continued use of the Service after any update constitutes acceptance of the revised terms. If you do not accept a change, you must stop using the Service.
You must be at least 16 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are between 16 and 18 years old, you represent that you have the consent of a parent or legal guardian to use the Service and to enter into these terms.
You do not need to create an account to use the free demo. A valid email address is required only when you opt in to payment notifications or when payments are enabled for a paid plan.
Save That Moment is an online platform that allows you to upload photos and videos and receive a finished, edited video output ("Keepsake"). The Service is provided on a one-time payment basis per Keepsake order. There are no recurring subscription fees.
A free demo tier is available, subject to a limit of 5 uploaded files. The demo produces a preview Keepsake for evaluation purposes only. The demo output cannot be downloaded until a paid plan is purchased.
We aim to process and deliver your Keepsake within the timeframe described on our website at the time of your order. Delivery times are estimates and not contractual guarantees, though we will make reasonable efforts to meet them.
You retain full ownership of all photos, videos, and other files you upload to the Service ("Your Content"). These terms do not transfer any intellectual property rights in Your Content to us.
By uploading Your Content, you grant Save That Moment a limited, non-exclusive, non-transferable, royalty-free licence to host, store, process, transcode, and use Your Content solely for the purpose of generating your Keepsake and delivering it to you. This licence automatically terminates when your files are permanently deleted in accordance with the retention schedule in our Privacy Policy.
We will not sublicence, sell, publish, or otherwise use Your Content for any purpose other than providing the Service to you.
By uploading content, you represent and warrant that:
We reserve the right, but not the obligation, to review, remove, or refuse to process any uploaded content that we believe, in our sole discretion, violates these terms or applicable law. We are not liable for any failure to act on prohibited content.
You agree not to use the Service to:
Violation of this section may result in immediate termination of your access to the Service, forfeiture of any fees paid, and, where appropriate, referral to law enforcement authorities.
Save That Moment uses a curated library of music tracks that are licensed for use in the Keepsakes we produce. When you receive your finished Keepsake, you receive a non-exclusive, non-transferable licence to use the music contained in that Keepsake for personal, non-commercial purposes, including sharing on personal social media accounts, messaging platforms, and private distribution to friends and family.
You may not use the music from your Keepsake for commercial purposes, broadcast, public performance, or in any context that would require a separate public performance or synchronisation licence, without obtaining the appropriate rights directly from the relevant rights holder.
If you upload your own audio or music as part of Your Content, you are solely responsible for ensuring that you hold the necessary rights and licences to use that audio in the finished Keepsake and to share or distribute it in the manner you intend. We accept no liability for any copyright infringement arising from audio you upload.
Current plan pricing is displayed on our Pricing page. All prices are in US dollars (USD) and represent one-time payments for a single Keepsake order. We reserve the right to change pricing at any time. Price changes will not affect orders that have already been confirmed and paid.
Payment processing is handled by Stripe, Inc. By making a payment, you also agree to Stripe's terms of service. We do not store your card details.
Before processing begins: If you have paid but we have not yet begun processing your upload, you may request a full refund within 24 hours of payment by emailing hello@savethatmoment.com with the subject line "Refund Request" and your order reference.
After your Keepsake is delivered: Once your finished Keepsake has been generated and made available for download, we do not offer refunds, except where:
In the above exceptional circumstances, we will at our discretion either re-process your order at no additional charge or issue a full refund.
Charge disputes: If you believe you have been charged in error, please contact us at hello@savethatmoment.com before raising a dispute or chargeback with your bank or card provider. We will work to resolve any billing issues promptly. Initiating a chargeback without first contacting us may result in your access to the Service being suspended while the dispute is pending.
The Save That Moment platform, website, branding, trade marks, service marks, logos, software, editorial content, design, and all associated materials (collectively, the "Platform IP") are owned by or licenced to Save That Moment and are protected by applicable copyright, trade mark, and other intellectual property laws. Nothing in these terms transfers any ownership of the Platform IP to you.
You may not copy, reproduce, modify, distribute, transmit, display, perform, or create derivative works of the Platform IP without our prior written consent.
The music library used in your Keepsake remains the property of its respective rights holders and is licenced, not sold, to you for personal use as described in Section 6.
We aim to keep the Service available 24 hours a day, 7 days a week, but we do not warrant uninterrupted availability. The Service may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or causes outside our reasonable control, including failures of third-party infrastructure, internet outages, and force majeure events.
We reserve the right to modify, suspend, or permanently discontinue any feature or aspect of the Service at any time. If we discontinue a paid feature that you have already paid for and your order has not yet been completed, we will either provide a materially equivalent alternative or issue a full refund for the affected order.
To the fullest extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or free from harmful components.
We do not warrant that the Service will meet your specific requirements or that any defects will be corrected. You access and use the Service at your own risk.
We recommend that you retain copies of all original files you upload. We are not responsible for loss of Your Content arising from technical failures, data corruption, or any other cause, although we maintain reasonable backup procedures.
To the fullest extent permitted by applicable law:
Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot be excluded or limited by applicable law; or any statutory rights you have as a consumer that cannot be waived by contract.
If you are a consumer resident in a jurisdiction that provides additional statutory protections, those protections are not affected by these terms.
You agree to indemnify, defend, and hold harmless Save That Moment and its directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use of the Service; (c) your breach of these terms; or (d) your infringement of any rights of a third party.
We reserve the right to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of that matter.
These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
Any dispute, controversy, or claim arising out of or relating to these terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that:
Before initiating formal legal proceedings, we encourage you to contact us at hello@savethatmoment.com to attempt to resolve any dispute informally. We will make genuine efforts to resolve any concerns promptly.
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Save That Moment with respect to the Service and supersede all prior agreements and understandings.
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed from these terms. The remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Save That Moment to be effective.
You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations under these terms to a successor in connection with a merger, acquisition, or sale of assets, subject to the provisions in our Privacy Policy regarding data transfers.
If you have any questions about these Terms of Service, please contact us at hello@savethatmoment.com. We aim to respond to all enquiries within 5 business days.